Deliveries

Delivery rates

Standard Delivery (2 to 5 working days, UK Mainland) - £4.95.

Orders to some Scottish locations, Northern Ireland, the Channel Islands and certain remote locations are the same price, but might take longer.

Deliveries usually take place on working days only. Working days are Monday to Friday with the exception of UK Bank Holidays.

We cannot accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in an alternative location, for example with a neighbour or in a garage, we cannot accept responsibility if you fail to receive your parcel.

International Deliveries

If you are interested in delivery to an international destination, please contact us and we will see what we can do.

Returns

Unwanted Items

We hope that you’re happy with our products. However, if they’re not quite for you then you can return them to us for a refund. We will refund the initial delivery charge. Return Postage will not be reimbursed.

You can return your products for up to 30 days from the date of delivery.

We suggest using a returns method that is insured and trackable and obtaining a Proof of Postage. The returned product must be in new and unused condition and in the original packaging. All fragile items must be wrapped securely.

Before returning any items, we ask that you notify us through our Contact Us page and obtain a returns number. 

Faulty Items and Items damaged in transit

Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse, accidents do occasionally happen.

If this happened to you and before returning anything, please contact us within 7 working days through our Contact Us page. We will aim to resolve the problem as quickly as possible and at no extra cost to you.